Returns & Refunds Policy

We want you to buy with confidence. This policy explains exactly when and how machines and parts can be returned, what fees apply, and how refunds are issued.

Return Window

You may request a return within [30] days of delivery for machines and parts, subject to the conditions below. To start a return, contact us with your order number — returns require prior authorization (an RMA number). Unauthorized returns cannot be accepted.

Condition Requirements

Machines must be unused in service, undamaged, and returned in/with original packaging or equivalent freight-safe packaging, strapped upright on a pallet.
Parts must be uninstalled and in original packaging.
Items that have been placed into service, modified, custom-configured, or custom-wrapped are not returnable except under warranty (see our Warranty page).

Fees & Return Shipping

Approved machine returns are subject to a [15–20]% restocking fee, which covers inspection, re-testing, and re-stocking.
The buyer is responsible for return freight costs unless the return is due to our error or a defective item.
Original outbound shipping charges are non-refundable except when we shipped the wrong item or the item was defective on arrival.

Damaged or Defective on Arrival

If your machine arrives freight-damaged (noted on the delivery receipt and reported within [48 hours] with photos) or defective, we will repair, replace, or refund at no cost to you — including return shipping where required. See the Shipping page for the delivery inspection steps that protect your claim.

Refund Timing

Once a return is received and inspected, refunds are issued to the original payment method within [5–10] business days. We’ll email you at each step: return received, inspection complete, refund issued.